Job Title Assistant, Office, Campus Police - Jamestown - Federal Work Study
The Office Assistant (Work Study) will perform clerical and customer service duties as assigned by the Chief of Police or other designated member(s) of the Campus Police Department’s professional staff. Examples of these duties include, but are not limited to: assisting / responding to questions from students, employees, and visitors at the Campus Police Headquarters customer service counter, answering office telephones, filing and storage of documents, and other duties assigned by the Chief of Police or designee. Note: the Office Assistant (Work Study) will not be asked or expected to perform tasks reserved specifically for Police Officers or Telecommunicators..
Courteously and patiently serve (within scope of duties) walk-in / call-in customers at Campus Police Headquarters.
Recognize when a customer need or request must be referred directly to a Police Officer, Telecommunicator, or other professional staff member.
Organize and file documents
Photocopy, print, scan or fax documents
Issue, and answer basic questions regarding, campus parking decals.
Develop sufficient familiarity with GTCC’s Jamestown Campus to be able to provide customers with accurate walking or driving directions to buildings and facilities on that campus.
Develop sufficient familiarity with GTCC’s Aviation, Cameron, Greensboro, High Point, and Union Square Campuses to be able to provide customers with at least the street address of those campuses.
Other appropriate duties as assigned by the Chief of Police or designee.
• Read and write at high school level
• Prior work experience arranging and filing documents / items alphabetically or numerically
• Prior work experience answering, and utilizing features of, a networked multi-line telephone
• Prior work experience serving walk-up and call-in customers
• Prior experience using Microsoft Office software (primarily MS Word and Excel)
• Prior experience using multi-function printer / photocopier / scanner / fax
Department/Job Specific Requirements
Department: Campus Police
Supervisor: James Phillips
Hours: 10 AM – 2 PM, Monday-Friday
Pay Rate: $9.00 per hour
Posting Type Workstudy
Location/Region: Jamestown, NC