* Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
* Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
* Provides customer with appropriate standard information requested.
* Derives all necessary information from customer to update database.
* Understands when to seek help and/or escalate to a more senior role
Location/Region: Cary, NC (27518)